EMOH Modern Furniture Store HK

Projects

[ EMOH | Hong Kong Furniture Store]

Emoh Design strives to uphold a "Less is More" concept in providing simple yet chic designer furniture ranging from neat and voguish natural wood furniture to innovative home decor to style your home in the most essential and economical way. "Everyone design" is always our belief that every individual has his own asethetic sense to create his own space.

We provide a variety of chic, simple and natural home furniture to bolster simplicity and beauty in your home at affordable price.

Address
11/F, 134 Wai Yip St. Kowloon, Hong Kong SAR China
852 Hong Kong
Hong Kong SAR China
+852-36215701 emohdesign.com

Reviews

Very very mixed feeling. The shop assistant Fiony is responsive and provides good customer service. The delivery was announced as being 3 weeks late (and only if they cannot deliver until then, EMOH would offer a 500 HKD voucher - you guessed it - to be spent in their shop! Joke). Surprisingly, the delivery was only 1 week late, which was good news. They sent a reminder to ensure my hallway and lift is accessible, which is fine. But upon delivery, the guy wanted to literally place the item in front of my building. (In Hong Kong the delivery guys are not EMOH‘s staff but simple GogoX drivers) So, a good argument later I had to pay 700 HKD (!!!) to get them to help me bring the cabinet upstairs. I mean, I don’t mind paying a reasonable fee but this honestly felt like being cheated and robbed in broad daylight. The item itself looks good and i found no issue with it. So, to sum up - as I said, mixed feelings. Be careful and aware of the potential trouble.
10 months ago
The customer service was incredible. I bought this chair months ago, the chair developed a loose leg due to my own carelessness. Then I tried to contact the customer service through WhatsApp. The customer service was very responsive and helpful. To my surprise the repair was free of charge. The repaired chair was good as new. The craftsman even replaced the leg cushions. Mr S at the warehouse was super super nice and friendly. At the time I dropped off the chair, Mr S spotted one leg cushion was gone, and there were some scratches. I didn't even notice these until Mr S told me. And he told me these would be repaired as well. When picking up the chair at the warehouse, Mr S again demonstrated professionalism. He evened out some color discrepancies due to the scratches and polished the chair. He helped me to foam wrap the chair to prevent scratching again during transport. He made sure the chair leave the store at its highest quality, and cared very much about customer can safely bring the chair home in the best condition. Mr S was passionate to his job. It was very heartwarming. I haven't experienced customer service as good as EMOH, not even close. The chair was even just their affordable line of product , their service is far beyond my expectation. The chair is as sturdy and elegant as before, my family enjoys it very much. Thank you EMOH for the customer service, you have made my day.
8 months ago
Horrible customer service. After you paid full price on the order day there’s no one follow up on delivery until after a month I approach them again. Delivery delayed claiming it needs to ship from oversea and actually all their furnitures are from mainland. You can see the pictures I took from the wrapping carton and so. Don’t expect help from store manger/ staff they are clueless, impolite, non responsive and unhelpful. Delivery and the assemblage service are even worse and ruder. My advice - DO NOT ORDER FROM EMOH! I know u think the price is lower than other places for the style. You will only suffer. My wardrobe doors do not close probably and I can only live with it cause no one providing the after sales service it promised.
about 1 year ago