I ordered a lovely table and chairs set from Out&Out. Delivery was speedy (received within a week) and the product is absolutely gorgeous. Unfortunately, the table top was damaged in transit but Out&Out (specifically Miles) were fantastic when I contacted them about it- all sorted within in the hour. Would highly recommend!
I received a first class service from Miles and the team at Out and Out. I have had several items from this company and they have always been beautiful and excellent value for money. It’s always the first website I go to when I need something for my home. My most recent order was for the Aria Chairs and Glass Table which looks fabulous in our new house. Delivery is always quick and communication is spot in. I will continue to use this great company and will always recommend to friends and family. Thanks so much!!
I purchased the Vienna Dining set with bench and an additional two chairs. The ordering process was really easy and the customer service team were so helpful with my queries. Delivery was by a partner company CCR who were fantastic, friendly and polite. The item was easy to assemble with all required parts and clear instructions and it looks fantastic. Excellent quality and I am really pleased with the dining table. I would really recommend Out & Out and will certainly be a returning customer. Thank you
I have just received fantastic, courteous customer service from Miles. Unfortunately the table we ordered is not the colour we had hoped for to compliment our new kitchen, and we will have to return it. I am very happy with the prompt action from Miles to arrange a courier to collect the table, and refund processed after collection. Many thanks, Mrs Gasquet
This company is incompetent. I strongly advise you to buy elsewhere.
Their system makes errors on assigning orders - bizarre, as this is surely its primary function.
There is zero accountability for their mistakes.
Zero sympathy that I have been left without my item which is entirely down to their errors.
Zero understanding of when or how the mistake was made - I had to raise it with them.
Zero attempt to try to help the situation.
Miles should either go back to school to learn how to communicate correctly OR be ashamed of how he handles customer calls - repeating yourself on one pitiful excuse 15 times does not resolve a situation.
Buyers beware, this company is only out to benefit themselves.
Buy elsewhere - not worth the headache or attitude from "the highest up member of the team".
This company advertised garden furniture in a very reputable magazine, promising 2020 prices plus a discount of £100 using the magazine code. When I went to their site to buy some, the prices had gone up by £200 !!! When I called and emailed they said they would not honour the prices in the magazine. Miles from customer service was absolutely awful. Would not trust this company
I ordered a six dining set at the beginning of this month and paid £34.99 for delivery. The chairs arrived as scheduled two weeks ago, but no table.
I have emailed several times with no reply. I have telephoned almost every day. The only time the phone has been answered, I was told tables and chairs always arrive separately (fine, except there’s no mention of this on the website, or in my order or delivery confirmation) and that they couldn’t tell me when the table would be delivered. The tables are delivered by another company, apparently, and Out & Out can’t tell me when it’ll arrive. They promised to call me back, but haven’t. They have not answered the phone since.
The table I ordered is still showing as ‘in stock’ with delivery in 5-10 working days. It has now been 21 days and counting.
It’s a shame because the chairs arrived on time. But they’re slightly useless with no table.
I totally understand things do get held up, but the company just needs to communicate with its customers. Even an automated email to let me know it’s been held up would’ve been better than nothing.
I won’t be buying from here again and recommend others don’t until they sort their customer communication issues out.
Great design and colour schemes. After sales not very good. Purchased Madrid rattan dining set April 2020, notified an issue with a chair May 21 and advised product only covered by 1 year warranty.
Dining set has been undercover for nearly 7 months. I have decided not to purchase the Skarnes lounge set now due to lack of confidence in quality.
Our experience of ordering garden furniture from Out and Out has been nothing short of horrendous. Delayed deliveries, mis-information, complete absence of customer service, 13 weeks after ordering and I still don't have my order for garden furniture.
At this point I'm not sure whether, their delivery company C R Transport has given our order away to another customer, have damaged our order, or whether the whole thing is a scam?
Out & Out have our money and we have no way of knowing when or even if we'll be getting what we ordered. - Avoid at all costs. (would be zero stars if that was possible)
I, like many other on here, have been "had". Placed order in March and nearly June and no furniture. Currently down £800 and don't believe I will ever get it. I have tried to call on repeat yesterday (over 20 times) and no reply. Even if you call the want to place an order number. Utterly vile way to operate and going to contact my bank and trading standards - surely we should all do this to have more clout?
Spend a little extra and go elsewhere. Seriously.
Awful communication and dire service from start to finish. Clear staffing, stock, systems, and delivery problems. I’m a calm, easygoing person, but dealing with Out&Out was just infuriating.
In terms of customer service, Alfredo and Chloe have evidently received nothing in terms of training (not necessarily their fault), but when our delivery was unexpectedly delayed, Chloe said “I don’t want to give you false hope that your table will be delivered at all”. She then made getting a refund basically impossible. Simply astounding.
Oh, and nobody gets back you, answers the phone or knows what’s going on. Pillar to post the whole way.
Thank the lord for John B in their Parts department. The only person holding it together at the company. Sorted everything out over 1 call and 1 follow up email. We now have what we ordered, but my god, something so simple was made so unbelievably complicated and stressful. Don’t do it to yourself.
I bought a Florida Wicker Garden Set for my terrace garden and I got this from "Out&Out" store. This masterpiece has brought liveliness to my balcony. Thank you very much!
It 's not easy nowadays to find such originality that Outandout offers to its customers. I am so happy with my purchase! Fantastic
So so disappointed with the experience we have had from Out and Out. I loved the look of their site and business ethos and their garden furniture. However, after a 5 week wait the furniture set arrived, which was a completely different colour to the pictures advertised on the website. It was also damaged. It took over 10 days to get any kind of response from their customer service team. More than 2 weeks later, we still haven't had the huge box of furniture collected. Terrible service.
The worst thing about it is that the very same furniture set is available on Amazon for half the price. What a total rip off as well as customer service. DO NOT USE THEM.